Returns, Refunds & Warranty

30-day returns

You have 30 days from delivery to request a return. Items must be unused, in the same condition you received them, and in the original packaging, with the order number as proof of purchase.

To start a return, email hello@restaurantarmor.com with your order number and the item you are returning. If the return is accepted we email a prepaid shipping label, already addressed, with instructions.

Items sent back without a return request first are not accepted.

Damaged, defective or wrong items

Inspect your order when it arrives. If anything is defective, damaged or not what you ordered, contact us right away with a photo and we make it right, usually by shipping a replacement the same day.

Exchanges

The fastest way to get the right item is to return the one you have and place a new order for the one you want once the return is accepted.

Refunds

We notify you once we have received and inspected the return. Approved refunds go back to the original payment method within 10 business days. Your bank may take a few more days to post it. If more than 15 business days have passed since approval, email hello@restaurantarmor.com.

6-month limited warranty

POS cases, screen protectors and holsters are covered against defects in materials and workmanship for 6 months from delivery. The warranty covers failures in normal restaurant use. It does not cover loss, theft, damage to the device itself, or normal cosmetic wear. To claim, email hello@restaurantarmor.com with your order number and a photo of the issue.

Exceptions

Sale items, opened screen protectors with the film removed, and custom or personalized items cannot be returned unless defective.